Oh joy! Oh happiness! Oh frabjous day!
My laptop is back!
As you may or may not remember I found out a few weeks ago that the laptop (name: MaidMarian – Logically as my stationary computer at work is called RobinHood, the majority of the computers here have superhero names, I was just following the trend) did not appreciate having coffee spilt on it. Not at all. In fact, it needed a new motherboard. Luckily, the “allrisk” insurance covered the repairs (phew!). Anyway, I sent it off to IBM repairs and got an estimate back and sent that to the insurance company on the correct form – to the fax number printed on top of the form with the words “Please fax to:” in front of it. I then e-mailed and asked if they’d received the fax, they replied to say they had, and that they would get in touch. Then nothing happened. Last week I checked the date of my “did you get the fax” message, and confirmed my feeling that it was a long time ago – two weeks in fact. So I sent a “what’s happening here?” message. Which was forwarded to someone else, copied to me, with a “will you get in touch with the customer?”. And on Monday I got a phone call from the guy it had been forwarded to. He said that they were waiting for the fax from me. I said “Ok, well, the point is I sent it 6 May”. After a bit of checking up and talking at cross purposes it turned out that there are two co-operating insurance companies involved, and the woman I’d been in touch with was at the other one and should have forwarded the faxes but hadn’t. So he gave me a new fax number, I faxed the forms again, an hour later he phones and says the IBM repair guy has been told to start the repairs. Two hours later the IBM repair guy phones and says the laptop is ready, I can come and get it. I explain that coming all the way to Kolbotn without a car is not really an option, could he mail it? He says “Sure, but it will take a while longer to get to you that way.” I feel like pointing out that I’ve already been without a working laptop for three weeks, I could probably survive another day, but decide a “don’t worry, just mail it” will suffice.
So now I have MaidMarian back. Oh joy! Oh happiness! And so on.
Voice in my head: Bjørn Eidsvåg – Mysteriet deg